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Exchanges & Returns

If you are not satisfied with your RaynaudsGloves.com purchase, you may return it for a size exchange, replacement or refund within 90 days from the order date on your invoice. 

EFFECTIVE February 1, 2007 

A 15% administration, handling fee will be charged on all refunds.  There are no fees if you are exchanging for a different size or model of glove.

 

Follow these steps: 

1

For prompt customer service please provide: 

  • Your Full Name
  • Your Full Address 
  • Your Phone Number
  • Your Order Number
  • Your Invoice Number
  • The Date of your order
  • If the gloves have been worn
  • The reason you are requesting an RA#

File online  for a Return Authorization Number

When submitted, your request is sent to our returns department for approval.

When approved, you will be sent an email with a return authorization number.

If your return request is denied, you will be notified as to the reason and how to obtain further assistance. All decisions of the returns department are final.

Please follow these directions carefully and check all information before submitting.

2 You will need a copy of your original invoice.
3 Please include all packaging materials.
4 You are responsible for any return shipping expense. 
5 Include: a completed copy of this Return Authorization Form in with the package.
6 Display the Return Authorization Number # you received via email prominently on the outside of the box to avoid delays to your refund.
7
US & INTERNATIONAL CUSTOMERS: When using the US Postal Service Customs Declaration Green or White Sticker form (supplied by your postal outlet) please include the following:
  • Write "CANADIAN GOODS BEING RETURNED" in the description box.
  • Customs Value = $0.00

 

Customs Form

8 Repack product  and return by regular parcel post  (Do NOT return via UPS courier services) to:

RaynaudsGloves.com
Attn: Returns Department
#128 – 7198 Vantage Way
Delta, BC Canada V4G-1K7

 

Upon receipt of the returned merchandise in good order in accordance with the above and within 90 days of original purchase date:

  • we will exchange the gloves for a different size or ...
  • will credit your Credit Card / PayPal account or ...
  • send you a refund check or ...
  • apply the credit to your account here with us that you may use towards future purchases. 

The standard 15% restocking fee applies to refunds.  There is no restocking fee if you are exchanging the gloves for a different size.

You are responsible for any shipping fees required for your exchanged gloves. We will email you with the rates and service options when we have received your package.

CLICK HERE to request a Return Authorization Number. 


 



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RaynaudsGloves.com  2620 Regatta Dr. Suite 102, Las Vegas, Nevada, USA
Copyright © 2006 - 2008. Web page updated - March 31, 2008

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